Privacy Policy

ProElevate is a service of ProGrowth Technologies Inc. ("ProElevate," "we," "us," or "our"). We protect your privacy and the data you share with us. This policy explains how we collect, use, and guard information when you visit https://www.proelevate.ai or work with our human-supervised AI workforce.

Where possible we keep things simple: you decide when to subscribe, contact us, or request a demo — our systems just make those requests easier and more secure.

Information we collect

Personal information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account or fill out forms on our website
• Request information about our services or book a demo
• Subscribe to our newsletter or marketing communications
• Participate in surveys, promotions, or contests
• Contact us through email, phone, or chat

Personal information may include:

• Contact information: name, email address, phone number, organisation name, and mailing address
• Professional information: job title, institution type, size, and business needs
• Account information: username, password, and account preferences
• Payment information: billing address and payment method details, processed securely through third-party payment processors

Automatically collected information

When you visit our website, we automatically collect certain information about your device and usage, including:

• Device information: IP address, browser type, operating system, device identifiers
• Usage data: pages viewed, time spent on pages, links clicked, referring website
• Location data: general location based on IP address
• Cookies and tracking technologies: information collected through cookies, web beacons, and similar technologies

Customer data processed on your behalf

When you engage ProElevate, our AI agents and human experts work inside the systems you already run — your CRM, agency management system, core, marketing platforms, and analytics accounts. Data held in those systems remains yours. We act as a processor on your instructions, access only what is needed to deliver the agreed scope, and log agent activity. Agents draft and stage work; outputs are approved by your team before anything reaches a client, member, or public channel.

How we use your information

We use the information we collect for various purposes, including:

Service delivery

• Providing, maintaining, and improving our marketing and operations services
• Processing transactions and sending transaction-related communications
• Responding to your enquiries and providing customer support
• Personalising your experience and tailoring content to your interests

Marketing and communications

• Sending promotional materials, newsletters, and marketing communications, with your consent
• Informing you about new services, features, and updates
• Conducting market research and gathering feedback

Analytics and improvement

• Analysing website usage and user behaviour to improve our services
• Monitoring and analysing trends, usage patterns, and engagement
• Testing new features and functionality
• Detecting, preventing, and addressing technical issues and security threats

Legal compliance

• Complying with legal obligations and responding to lawful requests
• Enforcing our terms of service and protecting our rights and property
• Preventing fraud, abuse, and illegal activities

How we share your information

We do not sell your personal information. We may share your information in the following circumstances:

Service providers

We may share information with third-party service providers who perform services on our behalf, including:

• Cloud hosting and data storage providers
• Email delivery and marketing automation platforms
• Payment processors and financial institutions
• Analytics and tracking service providers
• Customer relationship management (CRM) systems

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

Business transfers

If we are involved in a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and your choices regarding your information.

Legal requirements

We may disclose your information if required by law, legal process, or government request, or to:

• Comply with applicable laws and regulations
• Respond to lawful requests from public authorities
• Protect our rights, property, or safety, or that of our users or others
• Investigate and prevent fraud or security issues

Data security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest using industry-standard protocols
• Regular security assessments and vulnerability testing
• Access controls and authentication mechanisms
• Employee training on data protection and security best practices
• Incident response and breach notification procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your rights and choices

Depending on your location, you may have certain rights regarding your personal information:

Access and portability

You have the right to request access to the personal information we hold about you and to receive a copy in a portable format.

Correction and update

You can update or correct your personal information by logging into your account or contacting us directly.

Deletion

You may request that we delete your personal information, subject to certain legal exceptions, for example to comply with legal obligations or resolve disputes.

Opt out of marketing

You can opt out of receiving marketing communications by:

• Clicking the "unsubscribe" link in our emails
• Adjusting your account preferences
• Contacting us at contact@proelevate.ai

Note that even if you opt out of marketing communications, we may still send you transactional or service-related messages.

Cookie preferences

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality. See our Cookie Policy for detail.

Cookies and tracking technologies

We use cookies and similar tracking technologies to enhance your experience and collect usage information. Cookies are small data files stored on your device.

Types of cookies we use

• Essential cookies: required for website functionality and security
• Performance cookies: collect anonymous usage data to improve our website
• Functional cookies: remember your preferences and personalise your experience
• Marketing cookies: track your activity for targeted advertising, with your consent

Third-party services we use that may set cookies include:

• Google Analytics for website analytics
• Matomo for privacy-focused website analytics
• LinkedIn and Meta for social media integration and advertising

Children's privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately and we will take steps to delete such information.

International data transfers

ProGrowth Technologies Inc. operates in the United States and India. If you are located outside these countries, your information may be transferred to and processed in the United States or India. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Data retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When determining retention periods, we consider:

• The nature and sensitivity of the information
• The purposes for which we collected the information
• Legal and regulatory obligations
• Potential for disputes or legal claims

Third-party links

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes by:

• Posting the updated policy on our website with a new "Last updated" date
• Sending an email notification to your registered email address
• Displaying a prominent notice on our website

Your continued use of our services after the effective date of the updated Privacy Policy constitutes your acceptance of the changes.

Contact us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

This Privacy Policy was last updated on August 2, 2026 and is effective as of August 2, 2026.